Email support: Reply within 24 hours, English and Chinese supported
QQ support: Monday to Sunday 9:00-22:00 (Beijing Time)
Ticket support: Reply within 24 hours, English and Chinese supported
Quick Ticket Submission
Having issues? Submit a ticket directly and our technical team will prioritize and respond promptly
Frequently Asked Questions
You can contact our technical support team through any of the above contact methods. For urgent technical issues, we recommend using QQ for faster response.
Email support usually replies within 24 hours, QQ provides instant response during working hours.
We support multiple languages including Chinese, English, Japanese, Korean, and more. Email provides the best multi-language support.
Please use the quick ticket submission feature above, select "Bug Report" type, describe the issue in detail, and provide screenshots or related files if possible.
For business cooperation, please send an email to support@easyface.ai, and we will arrange a dedicated business team to connect with you.
